Your Reputation Solution was founded in 2022 by a former Meta Trust & Safety analyst who got tired of watching legitimate users fail recovery flows that the platforms had quietly tightened against scammers. The first version of the company was a single specialist running cases for friends and friends-of-friends. Today, we're a team of nine — every one with verifiable platform experience or security credentials.
Account takeover went mainstream in 2023. The platforms responded by hardening their automated recovery flows — which is the right answer for keeping scammers out, but a hard answer for legitimate owners trying to get back in.
The standard recovery form fails for roughly 70% of legitimate users on the first try. Each retry trains the algorithm to weight against the submission. Within five days, an honest person can be permanently locked out of an account they've owned for a decade.
We exist because that gap between "recovery is technically possible" and "the average person can pull it off" is wider than it should be. Our work is to close it — using platform-side knowledge, evidence packaging that scores against the right risk signals, and partner channels not available to the public.
We do reputation work for the same reason: most people who reach out for it have been quoted prices for "guaranteed removal" from providers willing to do things we won't. We'd rather grow more slowly than expand by promising things that aren't real.
No outsourced overflow desk. Every case is owned by one of these specialists.
Founder & Head of Account Recovery
Ava spent four years inside Meta's Trust & Safety organization triaging high-risk account-takeover cases before founding Your Reputation Solution in 2022. She has personally led the recovery of more than 600 compromised accounts, including high-profile cases featured in WIRED and TechCrunch. Ava holds the CISSP and CIPP/E certifications and speaks regularly at security conferences on platform identity verification.
Director of Reputation Strategy
Marcus directs our reputation management practice. Before YRS he led brand strategy at a top-5 global PR firm, working with executives, public figures, and crisis-response teams. He's been quoted on online reputation in Forbes, the Financial Times, and Reuters. Marcus holds the IAPP CIPP/US and is a member of the Online Reputation Management Association.
Senior Security Engineer
Priya leads our post-recovery security work — making sure a recovered account stays recovered. She's a top-100 bug bounty researcher on HackerOne with disclosed findings in Meta, Google, and Microsoft platforms. She holds the OSCP and CEH certifications.
Trust & Safety Operations Lead
Diego runs our 24/7 operations desk. He spent three years on TikTok's Trust & Safety team in their Dublin operations center before joining YRS. He leads the recovery work for our Spanish, Portuguese, and Italian-speaking clients.
These aren't marketing claims. They're the operating standards we hire against and refuse cases over.
Recovery is identity-based, not credential-based. If anyone asks you for a live password — even claiming to be us — it's a scam.
If the assessment shows recovery is unrealistic, we say so. Declining a case is more honest than charging for a long-shot.
Truthful negative coverage in legitimate publications cannot be removed. We can suppress its visibility — we won't pretend we can erase it.
Bribing reviewers to take down honest reviews violates every platform's terms and frequently leads to your business being banned.
Plan, fee, timeline, what's included, what isn't. No verbal commitments. No surprise charges.
Every case ends with a hardening pass: passkeys configured, sessions audited, monitoring set up so the same compromise doesn't recur.
English (primary), Spanish, Portuguese, Italian. Multilingual case handlers — not Google Translate. We're currently expanding to French and German for Q3 2026.
180+
Active cases / month
9
Avg. years experience
Free 60-minute assessment. No payment until we confirm we can recover your case.