Terms of Service
The rules that apply when you use our services. Written so you can read them. If anything here surprises you after engagement, that's our failure — not your problem.
Last updated:
1. Who these terms bind
These Terms apply between Your Reputation Solution Ltd.("we") and any individual or organization ("you") using our website or engaging us for services. By using the site or signing an engagement letter, you accept these terms.
2. Engagement scope
Our services are scoped per engagement letter. The engagement letter takes precedence over these general Terms when there is a conflict.
We provide professional services. We are not a law firm; legal services are coordinated with vetted external counsel where applicable.
3. Acceptable use — what we won't take on
We refuse engagements that involve:
- Accessing accounts, networks, or data you do not own or are not authorized to access.
- Removing truthful, lawfully published content through deception, threats, or payment.
- Filing fraudulent DMCA, defamation, or right-to-be-forgotten claims.
- Activities prohibited by US, EU, UK, or applicable local law.
- Cases where the requester cannot demonstrate ownership or proper authorization.
4. Free assessment
The 60-minute case assessment is provided free of charge with no obligation to proceed. After the assessment we provide a written engagement letter with scope, fee, and timeline. No charges arise unless you sign the engagement letter.
5. Fees and payment
- Recovery casesare typically priced as a flat fee payable on successful recovery ("no recovery, no fee"), as defined in the engagement letter.
- Reputation engagements are typically priced as a monthly retainer for a fixed minimum term.
- Monitoring subscriptions are billed monthly or annually.
- All fees are in US dollars unless otherwise specified. Sales tax or VAT is added where applicable.
- Late payment beyond 30 days accrues a 1.5%/month finance charge.
6. Outcomes and disclaimers
We use commercially reasonable efforts to deliver the outcomes described in the engagement letter, but we do not guarantee any specific result. Platform decisions, court decisions, and search engine rankings are outside our direct control.
See our service disclaimer for the full statement of what our services do and do not guarantee.
7. Confidentiality
We treat case information as confidential. We share it only with the platform partners or vetted processors necessary to execute the engagement, and only with your written authorization.
You may request anonymized case studies in our marketing — we never identify clients without explicit, written, and revocable consent.
8. Intellectual property
You retain all rights to content, identifiers, and materials you provide. We retain rights to our methodologies, templates, and any proprietary tooling we develop.
9. Liability limitations
Our total liability under any engagement is limited to the fees you have paid for that engagement in the 12 months preceding the claim. We are not liable for consequential, indirect, or punitive damages.
Nothing in these terms limits liability for fraud, willful misconduct, or anything that cannot lawfully be excluded.
10. Termination
You may terminate any engagement on 14 days' written notice. We may terminate immediately if you breach these Terms or the engagement letter, fail to pay invoiced fees, or ask us to take an action we consider unlawful or unethical.
11. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law rules. Disputes are resolved in the state and federal courts located in New Castle County, Delaware.
12. Updates
When we materially change these Terms, we update the "last updated" date and notify active clients by email. Continued use after changes constitutes acceptance.
13. Contact
Questions about these Terms? [email protected].